Void or refund payments
There is a single Void/Refund Payment feature in Billing Manager, so you don't have to choose which method you want to use. If the payment can be voided, BillingManager will void it automatically; if not, a credit will be issued to the customer's card.
A payment can be voided on the day you process the transaction, typically before 3:00 p.m. pacific time. After that time, the transaction has been settled and cannot be voided. After the settlement period, Billing Manager issues a refund instead.
Note: You cannot refund or credit a customer by making a negative credit card payment. This will result in an error message.
To void or refund a payment, follow these steps:
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To void or refund a payment you've received, click the Paid folder.
Note: To void a payment immediately after processed it (perhaps you entered the wrong amount), you can click the Void/Refund Payment button right on the receipt. Voiding a transaction has no effect on the cardholder's credit limit. It simply removes the transaction from the settlement batch submitted to the financial institution. There are no fees for voids.
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Find the invoice that you want to refund, click History, and then click Void/Refund.
Make sure the pre-filled information on the Refund Payment form is correct.
If you are voiding this payment or want to credit the same amount, you shouldn't have to change anything.
Click Perform Void/Refund.
Click Print Receipt to get a paper copy of the transaction.